Frequently Asked Questions | Help

About Tyrepac How long have you been in business? Where are you located and how long will I have to wait to get my tyres fitted? Do you have any warranty for the tyres you sell? Do you sell other automotive products other than tyres? How secure is it to buy from Tyrepac? Why should I buy from Tyrepac?
Placing orders I do not know the size of my vehicle’s tyres. I do not know the year of manufacture of my vehicle. Which brand/pattern is better for my vehicle? Can I change one tyre only? The tyre I want is not in stock, can I still place an order for it? What is speed and load index? Do you sell tyres with fitting? Can I buy tyres without fitment? Can I choose the location I want for fitment? How long will I have to wait to get my tyres fitted? How does the fitment centre know I have ordered from Tyrepac? What do I have to bring along to verify for fitment? How will I know if the person fitting my tyres is qualified to do so? What if I want to change my order after making payment? What is your cancellation policy? How do I know if the tyres I purchased will arrive on the day of fitment? Can I change the fitment location and time? Does our price include fitment cost and VAT? Can I fit my tyres on the same day of ordering? Can I mix the brands and patterns to be fitted onto my vehicle? What happens if the tyres at the fitment centre are different from the one I purchased? What happens if the is a problem with the tyres I bought? Who will attend to after sales services?
Payment What are the ways I can make payment? Is my information secured by your online payment? How secure is on-line ordering? Are online transactions safe? What should I do if my payment is rejected? Would my credit card information be used/shared in future? The system says my credit card is invalid. What should I do? Can I get a refund if I cancel my order? Do you issue any receipt? Are there any additional charges to be incurred at the fitment centre? How do I know when the payment is charged to my credit card?
User information How do I set up an account? What are the guidelines for creating a password? What should I do if I forget my password?
Others Can I make a bulk purchase? Do I get the same quality tyres from Tyrepac as compared to the one in tyre shops? Do you sell car accessories? I will like to buy a tyre which I not listed on your website. Can I still order? Who do I contact if I have any enquires?

How long have you been in business?

Tyrepac Malaysia was formed in partnership with Kit Loong Tayaria. We launched our web portal in Malaysia on March 2009, to provide information and convenience to motorists. We offer a comprehensive range of tyres, with the convenience of making purchases twenty-four seven. Our network of fitting station also provides customers with the convenience and time-savings of changing their tyres, with their preferred location and time.

Where are you located and how long will I have to wait to get my tyres fitted?

Our main office is located on No.9, Jalan 201, Off Jalan Tandang, P.J. However, we do not provide fitment at our main office. After a purchase is made and confirmed, your tyres will be available at the fitting station chosen after 2 working days.

Do you have any warranty for the tyres you sell?

Manufacturer’s warranty is included in all the tyres we sell. If there is any problem with your purchased tyres, please inform us at aftersales@tyrepac.com.my.

Do you sell other automotive products other than tyres?

We will be listing others products such as car battery, equipment accessories very soon. Tyrepac will be a one-stop online shop for all automotive products in the near future.

How secure is it to buy from Tyrepac?

Our online payment is secured by our payment gateway, iPay88. All credit card information entered is encrypted and only accessible by the banks. Tyrepac does not retain any credit card information from our customers.

Why should I buy from Tyrepac?

Unlike a typical tyre shop, Tyrepac offers an extensive range of tyres to choose from. You can also find out detailed information about each tyre which will ensure making a fair and informed choice of purchase. The option of choosing your preferred fitting station also provide convenience, and saves time and hassle of a tyre change.

I do not know the size of my vehicle’s tyres.

The tyre size is shown at the sidewall of your tyres. It is in the format of XXX/XXRXX (Eg. 195/50R15). For more information about tyre size, please view under Tyre education. You can also call our customer service hotline at 03 7783 9309 during office hours and our customer-care consultants will be glad to assist you.

I do not know the year of manufacture of my vehicle.

You can check your vehicle manufacture date from your vehicle’s log card.

Which brand/pattern is better for my vehicle?

It will depend greatly on your personal needs and requirements. Tyrepac provides detailed information about each tyre. The gauge on the key attributes of the tyre will give you a guide to the characteristics of the tyre.

Can I change one tyre only?

Yes you can. However, we do not recommend different brands or pattern tyres to be mixed on the same axle. Tyres should always be changed in pairs, to prevent uneven wear or imbalance of tyres. We also do not recommend directional tyres to be fitted onto the rear axle only. For more information on directional tyres, please view our Tyre Education page.

The tyre I want is not in stock, can I still place an order for it?

If the tyres you request is not in stock, you can always contact our customer service hotline at 03 7783 9309 and we can arrange and advise the earliest time possible for the availability of the tyres. You can also send an enquiry to info@tyrepac.com.my and we will get back to you as soon as possible.

What is speed and load index?

The speed and load index is the maximum speed and load which the tyre can withstand, as indicated by the manufacturer. For more info on the indicator of the speed and load index, please view our Tyre Education page.

Do you sell tyres with fitting?

Yes. All our tyres are sold with fitting. The fitment will be done at a fitting station most convenient to your location chosen.

Can I buy tyres without fitment?

We do not sell tyres without fitment at our website. However, you can still call our customer service hotline at 03 7783 9309 and we can arrange for the tyres to be delivered to your location.

Can I choose the location I want for fitment?

Yes, we will have fitting stations all over Malaysia and you can choose a location most convenient to you.

How long will I have to wait to get my tyres fitted?

You can choose any date and time at least after 2 working days of your purchase.

How does the fitment centre know I have ordered from Tyrepac?

After you have made a purchase, we will verify the order with you and will inform the fitment centre immediately. The fitment centre will then receive a confirmation letter.

What do I have to bring along to verify for fitment?

A printed copy of your confirmation letter (sent to your email after purchase) will be used for verifying with the fitment centre. You can also use your order number for verification.

How will I know if the person fitting my tyres is qualified to do so?

Tyrepac will only engage qualified tyre fitments centres for fitting of our tyres. All fitting centres will be inspected by Tyrepac in order to maintain quality service to all our customers.

What if I want to change my order after making payment?

Please our customer service hotline at 03 7783 9309 and we will attend to your request. Changes to your order can be made 1 working day prior to fitment.

What is your cancellation policy?

Please view our Terms and Conditions for Sale.

How do I know if the tyres I purchased will arrive on the day of fitment?

Tyrepac will confirm the delivery of your purchased tyres the day before your chosen fitment date. This will ensure the tyres availability before your fitment day.

Can I change the fitment location and time?

Please our customer service hotline at 03 7783 9309 and we will attend to your request.

Does our price include fitment cost and VAT?

Yes. Fitment and balancing cost, including VAT are included in your purchase price.

Can I fit my tyres on the same day of ordering?

As we only deliver the tyres after purchase, online orders will not be able to be processed within a day. However, you can call our customer service hotline at 03 7783 9309 and we can arrange for same day fitments, depending on availability.

Can I mix the brands and patterns to be fitted onto my vehicle?

We do not recommend different brands or pattern tyres to be mixed on the same axle. Tyres should always be changed in pairs, to prevent uneven wear or imbalance of tyres. . We also do not recommend directional tyres to be fitted onto the rear axle only. For more information on directional tyres, please view our Tyre Education page.

What happens if the tyres at the fitment centre are different from the one I purchased?

If there is any discrepancy to your order at the fitment centre, please call our customer service hotline at 03 7783 9309 immediately to inform us.

What happens if the is a problem with the tyres I bought? Who will attend to after sales services?

If there is any problem with your tyres after fitment, please call our customer service hotline at 03 7783 9309 or email us at aftersales@tyrepac.com.my and we will get back to you as soon as possible.

What are the ways I can make payment?

We accept all credit card payments by Visa or Mastercard. You can also call in our hotline to make purchases.

Is my information secured by your online payment?

Our online payment is secured by our payment gateway, iPay88. All credit card information entered is encrypted and only accessible by the banks. Tyrepac does not retain any credit card information from our customers.

How secure is on-line ordering? Are online transactions safe?

We use industry standard secure encryption software called SSL (Secure Socket Layer). SSL works by encrypting all communications between your computer and the Tyrepac web server so the information (including your credit card number, name and address) cannot be intercepted by unwanted parties. To ensure the highest standard of security, Tyrepac will only allow bookings to be made when passengers use browsers that support SSL.

What should I do if my payment is rejected?

If you have tried a couple of times and am still unable to process payments, please call our customer service hotline at 03 7783 9309.

Would my credit card information be used/shared in future?

Our online payment is secured by our payment gateway, iPay88. All credit card information entered is encrypted and only accessible by the banks. Tyrepac does not retain any credit card information from our customers.

The system says my credit card is invalid. What should I do?

There might be several reasons why our system is saying your credit card is invalid. Please review your credit card to see if the following apply to your account:

•	credit card has expired, reached its limit, or is not being authorized as a valid credit card.
•	The credit card is not authorized for Internet transactions or has some other block in place.
•	The credit card has not been activated yet.
•	The address you provided in your Yahoo! Wallet does not match the address the bank or credit card company has on file for you.
•	Your bank does not participate in the address verification system.
•	You might also want to double-check to make sure you have entered the correct card type and expiration date. Make sure that you haven't added hyphens (-) in the space where you entered your credit card number.
•	If you have checked over your information and everything looks correct, contact your bank or credit card company. They might be able to help you address the problem.

Can I get a refund if I cancel my order?

We do not allow cancellation 1 working day prior to fitment.

Do you issue any receipt?

Our confirmation letter sent to your email will be used as a receipt of your payment. If you require addition receipt, please call your customer service hotline at 03 7783 9309 and we will be happy to assist you.

Are there any additional charges to be incurred at the fitment centre?

No. All fitment charges have already been included into your online purchase price, which includes new valves, balancing and old tyre disposal. Please inform us at 03 7783 9309 if any fitment centre request for additional payment.

How do I know when the payment is charged to my credit card?

The payment for your order will be charged once the confirmation email is sent to you email account registered. If there is any discrepancy in the charges, please inform us at 03 7783 9309 immediately.

How do I set up an account?

You can setup an account by clicking on the register link on the top-right corner of our Home page

What are the guidelines for creating a password?

Passwords should contain a minimum of 8 characters, and be alphanumeric.

What should I do if I forget my password?

Please use the Forgot Password link and we will send a new password to your email.

Can I make a bulk purchase?

Please send us an email at info@tyrepac.com.my, indicating the brand, range, size and quantity of tyres required and we will get back to you as soon as possible.

Do I get the same quality tyres from Tyrepac as compared to the one in tyre shops?

Yes. All our tyres are of the same quality as purchased anywhere else.

Do you sell car accessories?

Tyrepac will soon be listing car battery, equipment accessories to complete the shopping experience for all motorists.

I will like to buy a tyre which I not listed on your website. Can I still order?

Please send us an email at info@tyrepac.com.my if you required a tyre that is not listed on our website.

Who do I contact if I have any enquires?

Please call our customer service hotline at 03 7783 9309 or email us at info@tyrepac.com.my and we will get back to you as soon as possible.